How Much Is It to Repair Iphone at Att Updated

How Much Is It to Repair Iphone at Att

Paul has navigated the AT&T claims procedure to replace a damaged smartphone.

I accidentally dropped my week-old HTC Aria onto the cement and the screen cracked. — I accidentally dropped my week-old HTC Aria onto the cement and the screen croaky.

Does AT&T Phone Insurance Cover Croaky Screens?

Yep, AT&T will replace an HTC, iPhone, or whatever other phone with a cracked screen. They will as well replace phones that accept been lost or stolen so long as you accept purchased AT&T's insurance. Here is what you need to know:

When y'all arrange a replacement phone or file a merits nether AT&T'southward insurance program, you practice it over the phone or online—not in the store.
You'll demand to answer a few questions through an automated procedure before a representative volition come on the line.
iPhone insurance is covered through a different provider (AppleCare+) than other makes of AT&T phones (Asurion).
Insurance coverage is limited to ii replacement phones per year, but there are multi-device protection plans.
Return the phone and battery in the parcel they ship you following the instructions they send.
For your protection, you'll want to delete all the data from your telephone before you send it back.
Keep your SIM card to utilize in your new phone.
The deductible charge will be on your next AT&T phone bill.
It only takes a few days to get a new telephone through the insurance program. Replacements are typically shipped via next-day delivery.
I had no problem replacing my new phone, just for an older model, an upgrade may brand more sense than a replacement. Asurion insurance doesn't guarantee y'all a new phone of the same model; you may go a refurbished one, or "different equipment of like kind and quality."
When you file an AT&T Insurance claim, the insurance company is really Continental Casualty Company in California. They underwrite the policy and the AT&T rep acts as the claim adjuster. They may utilise other insurance companies in other states.
The rep will ask how the telephone was damaged or lost to determine if it'due south covered much like a caror home insurance rep would.

How I Replaced the Make-New Phone I Broke

I had only had my AT&T HTC Aria for a week when I dropped information technology onto the cement from about four anxiety. It just slipped out of my hand, which for me is a pretty ordinary occurrence; it usually puts a ding or two on the phone, but goose egg major happens.

Well, this fourth dimension, the phone landed screen-side-downwards and shattered. Maybe the phone vicious in just the perfect way to compromise the screen, or maybe the screen on the Aria device is but a bit fragile. I was irritated.

The next morning, I ran to the AT&T store to get a replacement, but they were swamped and said they couldn't assist me with filing a claim. I had to call the AT&T telephone insurance number since I had purchased their insurance policy (it's actually ACCC Insurance visitor).

The strange thing is that I never purchase cell phone insurance considering I call back information technology'southward a bad bargain for consumers. Simply last summer I saw how hands a phone could get destroyed with a piddling water damage. This poor girl had saved up her money to buy an iPhone. On the houseboat, she prepare it next to a sink to recharge. A kid washing his hands in the sink splashed a little water on the iPhone and fried it, and she didn't have insurance. Afterwards seeing how her phone was destroyed by a piffling water, I tacked insurance onto my plan. Information technology didn't occur to me then that it would cover cracked-screen harm.

Making the claim for the insurance was super easy. I answered a few questions over the phone for the person that acts as the insurance adjuster. And then a representative came on the line and said a new telephone would be shipped via adjacent-day commitment. There would be a $50 deductible on my side by side neb, and I could get email alerts nearly the progress of the delivery.

I got the electronic mail that day proverb the new Aria phone had shipped, and the next day, the phone arrived. I opened the telephone, stuck in my SIM bill of fare and the bombardment, and I was upward and running.

Earlier I returned my former phone, I wanted to brand certain I wiped information technology make clean. On an Android-based telephone, if you remove the battery and the SIM card and restart the phone while information technology's plugged in, it volition prompt you to restore the factory settings. I followed the prompts and confirmed all my data had been removed.

Then, I put the sometime telephone back into the box the replacement phone came in, I put the label AT&T provided onto the box, and nosotros took it to the mail service role. I was able to keep the extra battery charger and headphones (which I never use) from my old phone.

Ane of the things that stood out to me is how easy it is to switch between Android phones if you utilize Google for postal service and calendaring. I highly recommend switching to Google post for modest businesses. In about v minutes, I had my new phone gear up, and all my information from Google was synchronizing: contacts, calendars, and email.

AT&T gets a lot of complaints nigh the quality of their network, but my experience with their phone insurance department filing a claim and getting a new phone was super polish. Overnice job, AT&T!

This article is accurate and truthful to the best of the writer's noesis. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, fiscal, legal, or technical matters.

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Questions & Answers

Question: What happens if the current address is different then billing address when requesting a replacement carte du jour?

Answer: Beginning, call the bank and update your address. It'due south oft possible to practise this online. After the accost is updated, then request a replacement card.

Question: If a person from AT&T couldn't fix your phone, do you have to buy a new one or is it free?

Answer: The respond is it depends. If the phone is under warranty, just recently purchased, or insured, you should be able to go it replaced. If it'due south out of warranty, not insured, damaged from corruption, you are typically on your own to supplant information technology.

Question: What number practise you call to speak to someone virtually returning your phone for repair if you don't have insurance?

Answer: You tin can call your local AT&T wireless store and discover the nearest repair center, or you lot can also use the AT&T wireless support folio at https://www.att.com/contactus/alphabetize/wireless.html to contact them for device support if you don't have phone insurance. Look a repair charge.

Question: Can I file a claim in store?

Answer: They will assist you lot by calling from the shop, but sometimes they will give you a number to phone call instead.

Leah R Bischoff on August 29, 2019:

What are the tiers?

Brice on February 09, 2019:

Now much does it cost for a lost phone claim

AVA on February 07, 2019:

Exercise Non WASTE YOUR MONEY ON THE INSURANCE..

I had a cracked screen on an ipad. I called in to file a claim and the lady told me it would be no more than 99.00 if that. I received a 225.00 pecker on my AT&T bill today (and I accept 350.00 left on installment plan) and have already paid 120.00. So... in total, will have paid 700.00 to have the screen replaced plus the monthly premium for the insurance. THIS IS A SCAM

savannah smith on July 01, 2018:

And so I recently dropped my phone in h2o and so I was going to file a merits. But my question is can I give my damaged phone to ATT and they'll supervene upon it and I tin simply get a new one right and then and there. Cause I really hate non having a phone for two weeks cause I'm waiting on ATT to transport it. Aid

Leslie Carver on November 18, 2016:

I actually similar AT&T. They take great customer service. I was disappointed with the insurance plan. I have had my phone for 20 months (well-nigh ii years). I have never fabricated a merits. I dropped my telephone and broke the screen. I called them and they told me because I have never made a claim, I got the discount and would only take to pay a deductible of $112. The replacement phone was refurbished and immediately had problems. It kept having a big white bar at the top of the screen blinking and the apps would not open. Luckily, I noticed it immediately and had non mailed my old phone back yet. I called them and they said they would send another refurbished phone or I could get the electric current one fixed for a yr. No, thank you. I sent their telephone back and had my phone screen stock-still in 30 minutes with a local company for but $89.

Paul Edmondson (author) from Burlingame, CA on February 01, 2015:

There is a deductible, but that's less expensive than buying a new telephone. Simply, I agree the telephone insurance isn't a very good deal. I've abandoned information technology.

Zane on February 01, 2015:

Iphone 6, croaky screen. Do i have a 199 deductible for that? if so, insurance is a collosal rip off

Paul Edmondson (writer) from Burlingame, CA on October 04, 2012:

That stinks. How old is your phone?

rebemac on Oct 01, 2012:

I take been a customer of AT&T for 4 years now I went to make my Insurance merits on my telephone and they told me they can not give me the same phone and my options are non to different from what I take but I tin can not apply my lapdock with the phone options provided to me, Needless to say I am not happy. So I am stuck in a contract and I have to pay $125 deductible on a telephone that doesn't meet the same standards as the one I have been paying insurance on and I am out $400 in accessories that I can no longer use. And in that location is not a darn thing I can practice.

Paul Edmondson (author) from Burlingame, CA on June 25, 2012:

AT&T phone insurance is very good. There may be subtleties in what they embrace, but if yous take a problematic phone, figure out what they cover and it'due south likely your phone has that problem likewise equally others. Information technology's important to remember that insurance only covers a few phones. And then, if you make too many claims, yous'll be out of luck.

lilly on March 23, 2012:

I am very dissatisfied with the phone insurance and even the warranty My 4G Infuse has been a prob from the beginning and at present the charging port has somehow been destroyed. Been on the phone with ATT all week and all I hear is "Unfortunately, that's the fashion information technology is" Well unfortunately I'grand going elsewhere.

Amanda on March nineteen, 2012:

I had my sister'southward Aria for a few months after my telephone bankrupt, and in less then a calendar week I had dropped it twice with the screen braking a little more than each time. It still worked for a few months after that but eventually the screen became unresponsive.

Ashlee on Feb 17, 2012:

That'southward not the case for me about iii weeks ago my screen craked and when my mom finally got insurance on it she called to get it replaced,so she did all the documents needed and sent information technology in but when she call the insurance ppl back they said they didn't go so she sent it once more its been a week now and she still hasn't got a response . I just want my replacement phone i.due east at&t iphone :/

nik ratiner on Baronial 16, 2011:

mine is so much worse

Paul Edmondson (author) from Burlingame, CA on July 21, 2011:

I left the aria and am at present on an iPhone 4.

bob on July 21, 2011:

everyone i know who switched to at&t and got the htc aria have broken screens the screens are terrible fraudulant

Brittany on March 03, 2011:

The same matter happened to my Aria! The screens are horrible. Thanks for the information, information technology helped a great deal!!!

Kenny on Dec 21, 2010:

sad thing is, i dropped my aria about a foot off the ground when standing up off the grass (had my telephone in my lap) and the screen cracked that piece of cake. i just dont remember if i had insurance on my telephone..will observe out tomorrow :(

Sarah on December xviii, 2010:

Thanks so much. This helped. I dropped my HTC and the phone cracked merely like that, and i wasn't sure if i was going to be able to get it replaced, if insurance would fifty-fifty cover it so forth or how i would go about doing it so, thank you. very helpful. (:

Paul Edmondson (author) from Burlingame, CA on October 26, 2010:

Sam, that's a proficient betoken. Practice y'all know how to replace the screen yourself? I haven't looked into it. I dropped my phone three times and twice the screen croaky. Yous tin can only replace ii phones a twelvemonth with the insurance. On to the Iphone at present:)

Sam on October 26, 2010:

The insurance is yet a waste of money.

To supercede the screen is $100 from HTC, because you have to pay a $50 deductible plus $5 a month, that ways you must break your screen at least once every 10 months. Also bear in mind that you only have a limited number of claims per yr.

Likewise, if you are able to practice it yourself a replacement screen is only about $l(the price of the deductible)

Kinsey on October 06, 2010:

I bought my phone at all-time buy considering they accept asolutley NO DEDUCTABLE!! The iPhone insurance was 14.99 a calendar month, and you could cancel it at someday. The aria'southward is ix.99 a month, no deductables, and they'll replace it equally many times as you need it. Only thing t doesn't cove ris lost or stolen.

Tif on August eighteen, 2010:

SAME EXACT thing happened to me, had my phone for 4 days.

Zach on August 09, 2010:

The Verbal same thing happened to me, bought telephone, was excited, got knocked out of my hand, shattered screen :/

but i had that insurance which made it super easy and painless to make my woes go away :D

ocbill from hopefully somewhere peaceful and nice on July nineteen, 2010:

A fairly new service now is to fix these screens. I just noticed a lady in line at the courthouse (pls don't enquire me my story) simply anyways information technology was IPhone and you just have to get it fixed otherwise it annoys y'all to decease. I am in the marketplace for an HTC w/ video calling though.

Paradise7 from Upstate New York on July 18, 2010:

Ane thing you didn't mention was the cost of the insurance relative to the toll of the phone. I'yard with you in that usually I wouldn't purchase phone insurance. I'g glad yous had a good experience with this though, and managed to go upwards and running with your new telephone fairly painlessly. Something that went well; something that went right!!! Hooray!

World Angel on July 17, 2010:

Good Hub Paul!!

I too, take always felt 'insurance' on our gadgets was a waste material of money!! My secretarial assistant talked me into getting insurance on my phone and later a camera!! Wow!! Both more than than paid for themselves!!

The more nosotros use a item device, the more it pays to insure it!! A prison cell phone used for emergency purposes only won't be exposed to the sheer number of handling hours as a jail cell phone that we apply to run our worlds!!

For me, living at the beach and being an avid photographer, insurance pays every time I accidentally drib my camera in the surf!!

Have a GREAT day!!

Earth Affections!!

Hello, hello, from London, UK on July 17, 2010:

Thanks for your greathelp and communication.

gredmondson from San Francisco, California on July 16, 2010:

I was offered insurance two days ago when I bought my new iphone (3GS, they were out of the 4G'due south) considering I lost my other phone. At present, I am going to go back and buy that insurance. Thanks, Paul, for the shared experience.

sagebrush_mama from The Shadow of Decease Valley...Snowfall Covered Mount Views Abound! on July xvi, 2010:

I'd like to insure my iPhone, but they didn't insure them at the time I bought it. It's a worthwhile cost to pay, though, given the headache a broken cell telephone can exist.